legal
Refund policy
This page is an English translation provided for convenience. The French version is the legally binding one.
In short#
- Untouched credit is refundable for 14 days after purchase, including the top-up fee. A top-up is untouched only if no credit debit for a model or third-party API has occurred.
- Once a credit debit has been charged against a top-up, that top-up is no longer refundable.
- Credit never expires.
- A top-up is not a subscription and does not renew: you only pay for what you top up.
What you are buying#
A top-up funds a net balance denominated in dollars. A 5% top-up fee is charged in addition and is not added to the balance: $20 of credit results in a $21 subtotal before applicable taxes. Every agent execution using our provider keys decrements that balance by the cost actually incurred, visible run by run in the traces. Paid third-party APIs may also decrement it at their published usage rate. It is neither a subscription nor a bundle to be used before an expiry date.
If you use your own provider keys (BYOK), model usage does not debit credit. A BYOK key does not cover third-party APIs: beyond their allowance, they still require Forge credit and any debit makes the top-up used.
Withdrawal period#
You have 14 days from payment to request a full refund of the amount charged, including the top-up fee, provided no credit debit for a model or third-party API has occurred.
Triggering usage that debits the top-up constitutes a request for immediate performance of the service: under article L.221-25 of the French Consumer Code, the right of withdrawal can no longer be exercised on that top-up.
How to request a refund#
Write to pierre@tech-leads.net from the account email address, stating the date and amount of the top-up. We confirm within 48 business hours and refund within 14 days at most, to the original payment method.
Special cases#
Incident on our side. If an outage or defect of the Service caused you to burn credit with no usable result, write to us: we re-credit the amount concerned, regardless of the 14-day period. That is standard incident handling, not a favour.
Wrong amount. A top-up of an obviously mistaken amount, reported before any consumption, is refunded in full.
Termination on our initiative. If we end your access without fault on your part, the unused balance is refunded in full.
Duplicate charge. Refunded immediately on report.
Payment disputes#
Before opening a chargeback with your bank, write to us: almost every situation is settled within hours. A formal dispute freezes the account for the duration of the procedure and makes resolution slower for everyone.
Our payment provider, acting as merchant of record, may also refund a transaction on its own initiative within 60 days.